Hi Joe, I have a 400 series terminal, model 480F, that is not responding to the maintenance badge being swiped. All that happens is that the top light blinks green once, with no beep, and it flashes an error code. Usually it’s 99, but I’ve seen it flash others. I cannot get it to allow me to enter a command number. Can you recommend anything?
By: Craig Hatler
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By: Joe Casaletto
Craig,
Press the * key.
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By: Craig Hatler
Thanks Joe. Kronos thankfully gave me correct series of steps to follow to “cold-start” the device. However now, when I swipe the maintenance badge, I get a long beep followed by two short beeps, the second light flashes amber once, and the screen reads “01 CARD READ ERROR”.
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By: Joe Casaletto
Craig,
What was displaying on the clock before you swiped the M badge? Was it just the number 99? Did you press the * key at that time?
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By: Craig Hatler
I pressed the * key and it allowed me to walk through a series of steps that was forwarded to me by Kronos Global Support in an offline document. I am now at a screen that reads day of week, date, time, and “KRONOS 480″. When I swipe the M badge at this time, it gives me the card read error. I get no response from any of the keys, including *.
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By: Joe Casaletto
Please follow these instructions on cold starting a clock, using the method where you unplug it and pull out the battery:
http://www.joecasaletto.com/joekronos/2012/598/400-clock-cold-start/#more-598
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By: Craig Hatler
I just walked through that whole process and I’m still getting the badge read error.
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By: Joe Casaletto
Your clock might have a bad reader.
Typing 6178903232 (quickly) should put you into Maintenance Mode. At this point, the terminal displays ENTER COMMAND NUMBER.
You can test out a specific badge using
Command 10 (which times out)
or
Command 90 Proc 99 (no timeout).
Swipe the employee’s badge and the clock will display the badge number the clock is reading as well as the type of bar code.
If nothing will read here, the clock has a bad reader.
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By: David
Can you determine from the model number or serial number when the unit was made?
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By: Joe Casaletto
Yes
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By: J-F
Hi!
I noticed on your “4500 Clock: Telnet” article you metion “Get rid of disc icon in Upper RH Corner”.
We have a problem with a few clocks where the DB on the clocks doesn’t have any uncollectedFIFOs but for some reason it shows that disc icon on them.
Is there any reason you’d want to delete the offtrans.bin file? Do you need to replace it with an empty one or a new one will be created automatically by the clock if needed?
Thanks.
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By: Joe Casaletto
J-F:
The disc refers to the offtrans.bin, the file used to store offline Activities transactions. The maximum size for this file is 1 MB.
During normal online operation, Activities data feeds back to the server upon entry. If the clock is unable to communicate, the form data will be stored in offtrans.bin until the server becomes available.
When communications are restored, all valid offline transactions upload to the application server. If any transactions fail, they will remain in offtrans.bin to be re-sent repeatedly until the API call does not fail, or the offtrans.bin file is deleted. The existence of failing transactions in the offtrans.bin file will not restrict valid transactions in that file from being processed.
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By: Timeguy
Joe,
Can I upgrade the firmware of my 4500 clocks, part 8602004 version 2.2, to firmware version 3.o?
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By: Joe Casaletto
Timeguy:
The highest firmware version that clock can support is 2.3.x.
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By: Timeguy
Joe, thanks. Just the info I needed. (But not the answer I wanted)
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By: Bizquick
I got some used ADP 4500 Clocks. and I think some of them have Kronos software loaded on them. I was wondering any way to flash ADP software on them? Also I would need to know if I can so how download the ADP firmware from another 4500 to use on it. this is the models I bought. ADP 4500-Kron 8602000-401
We use the ADP V3.1 Software to collect punches and configure.
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By: Joe Casaletto
I don’t have experience with ADP clocks.
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By: John
Have a 460F that won’t talk on the network. We give it an IP address, but it doesn’t seem to work. Can’t ping it, can’t see a mac address on the switchport. It has negotiated to 10 half. We have tried to statically set it to all speed duplex settings to troubleshoot but we can’t get it to respond using any of them. The manual’s assertion that it doesn’t need a subnet mask and gateway because it uses UDP doesn’t really make sense to me.
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By: Joe Casaletto
John:
Is there a link light on the clock’s network card? That could have gone bad.
The most common reason to not have your IP address not work would be if something else already has that IP address assigned to it.
Cold-starting the clock couldn’t hurt.
A commenter on this blog once tried to explain the lack of a subnet mask specification on the 400 series clocks:
” I think they must get it and the gateway address from DHCP; you can do that without leasing a host address. Kind of slick of Kronos’ engineers–giving the user the absolute minimum of network configuration to worry about.”
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By: John
Yes, there is a link light and apparently more than one different network cards have been tried. A cold start using procedure 78 has also been tried, but not by removing the battery. Any other thoughts?
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